urus88 Privacy Policy
Your personal information is a trust we take seriously. This policy clearly explains how urus88 collects, processes, stores and protects your data as a user of our platform.
Six Data Protection Principles
urus88 operates on strong data protection principles to ensure your personal information is always kept safe.
Encryption Security
All data transmitted between your device and urus88 servers is protected with industry-level encryption. Your sensitive information cannot be read by third parties while in transit.
Limited Use
Your data is only used for the purposes stated in this policy — account management, transaction processing, customer support and service improvement. We do not sell data to outside parties.
User Control
You have the right to access, correct and request deletion of your personal information. Privacy-related requests can be sent directly to the urus88 support team at any time.
Secure Storage
Personal information is stored in a server environment protected by strict access controls. Only authorised staff may access user data as required by their duties.
Licensing Compliance
As a platform operating under international licensing, urus88 is subject to compliance standards and anti-money laundering (AML) requirements that mandate responsible data handling.
Breach Notification
Should a security incident occur that affects your data, urus88 will notify affected users within a reasonable timeframe and take immediate steps to remedy the situation.
Information Collection
urus88 collects your personal information through several channels when you use our platform. This collection is carried out lawfully and transparently to allow us to provide a secure and properly functioning service.
ℹ Important Note: You must be 21 years of age or older to register and use the urus88 platform. During registration, we will verify your age eligibility through a valid identification document.
Information You Provide Directly
When you register an account or interact with our platform, you provide information such as:
- Full name and identity card number (MyKad) or passport
- Email address, mobile phone number and account password
- Date of birth for age verification purposes (21+)
- Banking and e-wallet information for processing deposits and withdrawals
- Residential address for identity verification
Information Collected Automatically
While you browse and use the urus88 platform, our system automatically records technical information including:
- IP address and general location information
- Browser type, operating system and device information
- Game history, transactions and account activity
- Cookie data and session tokens to facilitate platform use
- Time and duration of each login session
Information from Third Parties
In certain circumstances, we receive information from service providers we use, such as payment processing providers and game provider partners, solely for the purpose of verifying transactions and ensuring the integrity of your account.
How We Use Your Data
The information we collect is used exclusively for the operation, security and improvement of the urus88 platform. Below is a detailed description of how each category of data is used.
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone number, MyKad, date of birth | Contract |
| Processing deposits and withdrawals | Banking information, e-wallet, transaction records | Contract |
| Identity verification (KYC) and AML compliance | MyKad / passport, address, verification documents | Legal Obligation |
| 24/7 customer support | Conversation records, email, account history | Legitimate Interest |
| Fraud prevention and account security | IP address, session data, login patterns | Legitimate Interest |
| Product improvement and user experience | Usage data, analytics cookies, feedback | Consent |
| Marketing communications (if you have agreed) | Email, phone number, game preferences | Consent |
⚠ Note: You can withdraw consent for marketing communications at any time by contacting the urus88 support team. Withdrawing consent does not affect any data processing carried out prior to withdrawal.
Information Sharing
urus88 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary.
Trusted Service Providers
We share limited information with third-party companies that help operate our platform, including gaming technology providers, payment processors and cloud service providers. All these providers are bound by strict confidentiality agreements and may only use data for specified purposes.
Legal and Regulatory Requirements
As a licensed platform, urus88 may be required to disclose information to regulatory authorities or law enforcement when mandated by law or a valid court order. This includes reporting obligations under anti-money laundering (AML) regulations.
Business Transfers
Should urus88 undergo a merger, acquisition or asset transfer, user data may be transferred as part of the business assets. Users will be notified before their data becomes subject to a different privacy policy.
User Consent
Outside of the situations stated above, we will only share your personal information with other third parties when you provide clear and explicit consent for that sharing, for example when using a third-party integration feature that you have activated yourself.
Data Retention and Deletion
urus88 retains your personal information for as long as your account is active or as long as it is needed to provide services. Retention periods also depend on applicable legal obligations.
Standard Retention Periods
Account information and transaction records are kept for at least five years after account closure, in line with regulatory compliance and relevant legal requirements. Customer support communication records are kept for three years. Analytics and usage data that cannot be personally identified may be retained longer for internal statistical purposes.
Data Deletion Requests
You may request deletion of your personal data by contacting urus88 customer support. Requests will be processed within a reasonable timeframe. However, we may need to retain certain records to fulfil legal obligations even after an account is closed. We will inform you of which information cannot be deleted and the reason why.
Security During Storage
All data is stored in an environment protected by physical and digital security measures. These include the use of strong passwords, role-based access controls, continuous monitoring for suspicious activity and regular data backups. urus88 conducts periodic security audits to ensure the data storage infrastructure consistently meets the latest standards.
Active Security Measures
- SSL/TLS encryption for all data in transit
- Two-factor authentication (2FA) for accounts
- 24-hour security monitoring
- Role-based access controls
- Periodic security audits
Your Privacy Rights
As a urus88 user, you have the following rights regarding your personal data. Scroll right to view all of them.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right of Erasure
In certain circumstances, you may request deletion of your personal data from our systems.
Right of Restriction
You may request that we limit the processing of your data while a query or complaint is being investigated.
Right to Portability
You have the right to receive your data in a machine-readable format to be transferred to another party.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time.
Withdrawal of Consent
Any consent you have given can be withdrawn at any time without affecting prior processing.
Cookie Policy
The urus88 website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions correctly.
Necessary Cookies
Required for basic platform functions such as login, user sessions and security. Cannot be disabled.
Analytics Cookies
Help us understand how users interact with the platform for ongoing improvement.
Preference Cookies
Store your settings such as language, theme and display preferences so they do not need to be reset each time.
Marketing Cookies
Used with your consent to personalise promotions and communications based on your activity.
ℹ Cookie Controls: You can manage cookie settings through your browser settings. Disabling certain cookies may affect the functionality of some urus88 platform features. Continued use of the urus88 platform after this notice is considered consent to the use of necessary cookies.
Contact the Privacy Officer
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by urus88, please contact us through the following channels.
Communication Channels
The urus88 support team is available 24 hours a day, 7 days a week to handle privacy-related enquiries:
- Live chat directly through the urus88 platform
- E-mail: [email protected]
- Service available in Malay and English
Response Time
Privacy-related requests will be acknowledged within 24 hours and we aim to provide a full response within a reasonable time depending on the complexity of the request. For urgent requests or those involving a security breach, live chat is the fastest channel.
Privacy Policy Updates
urus88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any material changes will be communicated to registered users via e-mail or in-platform notification. Continued use of the platform after the effective date of such changes is considered acceptance of the updated policy. The latest policy is always available on this page.
Ready to Play Safely?
With your privacy protected under this transparent policy, register a urus88 account and enjoy the full range of slot games, live casino, sports betting and esports betting with confidence.
Have a question about your privacy? Contact our 24/7 support via live chat.